Can I cancel or change my in-stock order?-stock orderUpdated 2 months ago
If your order has not yet shipped, please send an email [email protected] with your order number and your request. If your order is already fulfilled, unfortunately, we will not be able to cancel or change any part of the order.
Custom orders are handcrafted uniquely for you using specific leathers and colors. As such we can’t accept returns for a custom order unless there’s a design flaw. Bespoke orders are crafted uniquely for you, meaning they're tailored to your specific preferences and specifications. As such, we can't accept returns unless there's a manufacturing defect.
When it comes to color representation, our team strives to ensure that the images and information on our website accurately depict our products. However, it's important to recognize that the way color images are displayed can vary depending on the device and screen type you're using. While we make every effort to provide an accurate representation, we cannot guarantee that the color you see on your device will perfectly match the true color of the products.
Vaja customizes products within 24 hours of online order placement. Hence, cancellations for full refunds or modifications to customized online orders are only feasible within this initial 24-hour window. Once production begins after this period, the item is the sole property of the customer who placed the order, regardless of whether it has been shipped yet.
Cancellation fees are as follows:
- Within the first 24 hours: No charge.
- 1 to 15 days after purchase: 10% of the product price.
- 15 days or more after purchase: 20% of the product price.
We want you to love your Bespoke case, and we're here to ensure that it meets your expectations every step of the way. If you have any questions or concerns about your order, don't hesitate to reach out to our customer support team at [email protected]
We're always happy to assist you!