Can I return or exchange my order?Updated a year ago
Of course. You can return your order up to 30 days after the purchase date. Please request a return here.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returned items must have a corresponding RMA (Return Merchandise Authorization) issued by us to warrant a return. Please make sure you read our returns policy in full before requesting a return.
For US returns please ship your items to the following address along with your RMA #
Vaja Returns USA
13818 SW 152nd St. PMB 156
For further assistance, please contact [email protected], we’re here to help.
For custom items
Custom orders are handcrafted uniquely for you using specific leathers and colors. As such we can’t accept returns for a custom order unless there’s a design flaw. Bespoke orders are crafted uniquely for you, meaning they're tailored to your specific preferences and specifications. As such, we can't accept returns unless there's a manufacturing defect.
When it comes to color representation, our team strives to ensure that the images and information on our website accurately depict our products. However, it's important to recognize that the way color images are displayed can vary depending on the device and screen type you're using. While we make every effort to provide an accurate representation, we cannot guarantee that the color you see on your device will perfectly match the true color of the products.
We want you to love your Bespoke case, and we're here to ensure that it meets your expectations every step of the way. If you have any questions or concerns about your order, don't hesitate to reach out to our customer support team at [email protected]
We're always happy to assist you!
Vaja customizes products within 24 hours of online order placement. Hence, cancellations for full refunds or modifications to customized online orders are only feasible within this initial 24-hour window. Once production begins after this period, the item is the sole property of the customer who placed the order, regardless of whether it has been shipped yet.
Cancellation fees are as follows:
- Within the first 24 hours: No charge.
- 1 to 15 days after purchase: 10% of the product price.
- 15 days or more after purchase: 20% of the product price.
For US Returns please ship your items to the following address along with your RMA #
Vaja Returns USA
13818 SW 152nd St. PMB 156