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Where do you ship from?

Our US orders are shipped from Chicago, Illinois. European orders come from Madrid, Spain and orders for the rest of the world come from Buenos Aires, Argentina or Spain, depending on your location.

Do you ship to my country?

Yes! We’ve shipped to more than 100 countries and are happy to send Vaja anywhere in the world. If you don’t see your country listed at checkout, just email [email protected] and we’ll be happy to add it.

Do I have to pay tax, VAT or duties on my order?

All European orders, shipped out from Madrid, Spain have all the import duties and taxes included. Orders from the UK, Switzerland or any other non-EU or US countries that fall under ‘rest of the world’ will not have duties included. For US customers

Can I change my shipping address?

If your order is not yet fulfilled we may be able to edit your shipping address prior to shipment. Please reach out immediately to [email protected] with your order number in the subject line and the new address in the body of the email. Orders t

Where is my order / my tracking number?

Once your order has shipped, you’ll receive an email with all the details you need to  track your package. Please allow 1 business day for the tracking to be updated by the carrier. For additional shipping & tracking inquiries, please contact the cou

How long do US orders take to arrive?

We offer USPS First-Class Mail Parcel service which takes 2 to 5 business days to any continental US address.

How long does a custom order take?

Due to their bespoke nature, it takes 25-30 days to handcraft a custom Vaja case from start to finish. Delivery times will be dependent on your location. Feel free to Please reach out to [email protected] with any questions.