vajacases

Once your order has shipped, you&#x2019;ll receive an email with all the details you need to &#xA0;track your package. Please allow 1 business day for the tracking to be updated by the carrier. For additional shipping &amp; tracking inquiries, please contact the courier directly.

Once your order has shipped, you’ll receive an email with all the details you need to  track your package. Please allow 1 business day for the tracking to be updated by the carrier. For additional shipping & tracking inquiries, please contact the cou

Where is my order / my tracking number?

Shipping

Can I cancel or change my in-stock order?-stock order

Will out of stock items be returning?

What payment methods do you accept?

Do you ever offer discount codes?

Ordering

Can I return or exchange my order?

Where is my refund?

Returns & Exchanges

Where do you ship from?

Do you ship to my country?

Do I have to pay tax, VAT or duties on my order?

Can I change my shipping address?

How long do US orders take to arrive?

How long does a custom order take?

How do I submit a warranty claim?

What is not covered under the Vaja warranty?

What is covered under the Vaja warranty?

Warranty

How do I place a custom order?

How do I edit a custom order?

I want to return my custom built order?

Custom Orders

What’s the difference between the Vaja leathers?

Where does Vaja leather come from?

How do I clean my Vaja case?

Does Vaja leather change over time?

Will the leather scratch?

Leather Care

Is leather a sustainable material?

Our commitment to the environment

Sustainability

What are Vaja icons?

Who makes Vaja cases?

Will you be making a case for the new iPhone?

Do you have a rewards scheme?

Can I upgrade or recycle my Vaja case?

Who can I speak to about PR opportunities?

Which brand of phone case is better than Vaja?

Everything else

Where is my order / my tracking number?Updated a year ago